REsumé

“You manage things. You lead people.” – Grace Hopper

Pete Knowlton

Product/Project Manager

I am experienced in managing teams of people across organizational boundaries to facilitate large-scale, hands-on projects with continuity. When I direct teams, the communication and collaboration between business segments, managers and contributors create a flow and track record of ongoing innovation without hindering quality, consistency or delivery.

My management style relies on influence in the modern workplace and an agile workflow with a dynamic, charismatic, and passionate approach to leadership and recruiting. My vision and design acumen focuses on the architecture of user experiences: end-user security and ease of use market delivery.

Performance Highlights

  • Managing & improving relationships with vendors
  • Long-term risk planning & strategy
  • Cross-business sector collaboration
  • High-profile conflict mediation & resolution
  • IT Security Date Protection: incident response & systems auditing
  • C-level advising & negotiation
  • Public speaking expertise

Sr. Business Analyst in Risk Management

Walt Disney World Parks & Resorts, FL, Apr 2019 – Present

Risk Analytics for Executives

  • Tableau server dashboard(s) design
  • Mining data universes (health services, attendance,
    recovery, employee & guest claims, incidents, near
    misses)
  • Compiling data (by fiscal years, unique occurrence
    ID, merge data into usable format)
  • Analyzing data & active initiatives to detect trends
    (mitigating risk and recovering financial loss)
  • Presenting data (precise, actionable tasks &
    investment paths)

Deep-Dive Analysis & Auditing

  • Interviewing staff & vendors
  • On-site observations
  • Historical research
  •  Business area initiative research
  • Initiative timelining
  • Discrepancy auditing

Law & Compliance

  • Legal “history check” data pull for litigated claims
  • IAAPA state water parks & attractions yearly report
  • Legal spend quarterly report
  • Oliver Wyman yearly report
  • Regulatory training compliance quarterly report
  • SAS sustainment reporting (labor, OSHA,
    reconciliation, etc.)

RFP Vendor Bids (WDW, DCL, DLR)

  • Medical billing
  • Investigative vendor services
  • Durable medical equipment
  • L.I.F.E training program
  • D.O.T. drug testing

IT Security Compliance & Technical Specialist for Disney Risk Management

TEKsystems: Contracting, FL, May 2018 – Present
Auditing & continually establishing an improved baseline security posture and security compliance for Risk Management to protect the business and end users (WDW, DLR, DCL) from the persistent threat and race condition. This position specifically worked under Legal/Finance and included regulatory reporting with highly confidential information, across vendor relationships (interfacing and relationship building with mid-level, high level, and senior management. This security work included C-level executives and stakeholders) to drive data protection, device protection, and user protection.

Vendor IT Security

  • TLS & SSO implementation
  • Pentesting assessments & data security
  • Security Scorecard vendor audits
  • Vendor contract amendment writing & review
  • IT Security incident analysis
  • GDPR compliance auditing
  • PCI, PII, & SOC compliance auditing

Risk Management Department Organization & Efficiency

  • ServiceNow aviation intake development
  • Tableau executive dashboard UI design
  • Confluence CARS interface documentation (design,
    setup, and training)
  • Jira GCR intake development (design, setup, and
    training)

Risk Management Department Security

  • Disaster recovery planning
  • Internal & external software auditing
  • User access policy creation & implementation
  • Qualys findings & incident reporting
  • Creation of data retention policies

Certification Classes & Training

  • SANS GSEC
  • CSIM
  • PMP
  • AWS
  • Tableau
  • ITIL governance

Chief Operations Officer

Strom Holdings LLC, WA, Feb 2015 – Mar 2018

Business Strategy

  • Improved website UI, social media, marketing, and
    customer outreach
  • Executed long-term plans in business financial
    budgets, marketing, and product ROI
  • Coordinated ongoing FDA compliance

Innovation & Design

  • Developed nine flagship products from concept to
    release
  • Designed company branding
  • Directed the manufacturing process of textiles &
    medical products

Project & Team Management

  • Managed design and engineering teams working in
    Azure, and Amazon AWS
  • Maintained QA/Production environments for logistics
    software and company e-commerce store
  • Implemented location logistics for workflow, network,
    and physical security
  • Directed teams in customer service, standard operating
    policies, and benchmarks
  • Developed HR tools for evaluations, onboarding
    materials, benefits, and conduct
  • Reported on project budgets, status, and timelines

Director of Marketing

Northwest Vox LLC, WA, Feb 2015 – Jan 2017

Business Innovation

  • Financial analysis of IT overhead, increasing ROI
  • Marketing strategy that grew sales by 34% and expanded
    customer retention by 62%
  • Redesigned product sales tools
  • Competitor analysis and market repositioning
  • Directed rebranding

Project & Team Management

  • Implemented Confluence & Jira sprints for on-site
    technical team
  • Engineered automated customer service architecture
    resulting in a 60% reduction in contacts
  • Directed Freshdesk ticket support team
  • Coordinated website redesign
  • Supervised social media team

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Skills

Data Mining & Analytics
Agile/Scrum Software Management
Strategic Planning & Execution
Budget Management & Forecasting
Product Research & Development
Business Continuity & Governance
Performance Management & Delegation
Product Marketing & Branding
Public Relations

Education

Valencia College
Spokane Community College

Travel Documentation

Nexus / APEC
Chinese Visa – 10 Years

Pete's Client Testimonials

REsumé

“You manage things. You lead people.”  – Grace Hopper

Pete Knowlton

Pete Knowlton

I am experienced in managing teams of people across organizational boundaries to facilitate large-scale, hands-on projects with continuity. When I direct teams, the communication and collaboration between business segments, managers and contributors create a flow and track record of ongoing innovation without hindering quality, consistency or delivery.

My management style relies on influence in the modern workplace and an agile workflow with a dynamic, charismatic, and passionate approach to leadership and recruiting. My vision and design acumen focuses on the architecture of user experiences: end-user security and ease of use market delivery.

Performance Highlights

  • Managing & improving relationships with vendors
  • Long-term risk planning & strategy
  • Cross-business sector collaboration
  • High-profile conflict mediation & resolution
  • IT Security Date Protection: incident response & systems auditing
  • C-level advising & negotiation
  • Public speaking expertise

Skills

Data Mining & Analytics
Agile/Scrum Software Management
Strategic Planning & Execution
Budget Management & Forecasting
Product Research & Development
Business Continuity & Governance
Performance Management & Delegation
Product Marketing & Branding
Public Relations

Education

Valenica College
Spokane Community College

Travel Docs

Nexus / APEC
Chinese Visa – 10 Years

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