I love to solve business problems with other A+ Players. I also enjoy mentoring managers and guiding them and their teams to play to their strengths. I’m known for strategy and always providing actionable feedback that improves products and fiscal results. I’m often brought in to fix big hairy problems.

Throughout my career, I have had the opportunity to work in various roles which include information technology, IT security, risk management, project management, company branding, application UI/UX, product design, technical sales, and executive strategy.

• Managing & improving relationships with vendors
• Long-term risk planning & strategy
• Cross-business sector collaboration
• High-profile conflict mediation & resolution
• IT Security Date Protection: incident response & systems auditing
• C-level advising & negotiation
• Public speaking expertise
• PR management & product marketing

Walt Disney World Parks & Resorts, FL, Apr 2019 – Present

Risk Analytics for Executives

• Tableau server dashboard(s) design
• Mining data universes (health services, attendance,
  recovery, employee & guest claims, incidents, near
  misses)
• Compiling data (by fiscal years, unique occurrence
  ID, merge data into usable format)
• Analyzing data & active initiatives to detect trends
  (mitigating risk and recovering financial loss)
• Presenting data (precise, actionable tasks &
  investment paths)

Deep-Dive Analysis & Auditing

• Interviewing staff & vendors
• On-site observations
• Historical research
•  Business area initiative research
• Initiative timelining
• Discrepancy auditing

Law & Compliance

• Legal “history check” data pull for litigated claims
• IAAPA state water parks & attractions yearly report
• Legal spend quarterly report
• Oliver Wyman yearly report
• Regulatory training compliance quarterly report
• SAS sustainment reporting (labor, OSHA,
  reconciliation, etc.)

RFP Vendor Bids (WDW, DCL, DLR)

• Medical billing
• Investigative vendor services
• Durable medical equipment
• L.I.F.E training program
• D.O.T. drug testing

TEKsystems: Contracting, FL, May 2018 – Present
Auditing & continually establishing an improved baseline security posture and security compliance for Risk Management to protect the business and end users (WDW, DLR, DCL) from the persistent threat and race condition. This position specifically worked under Legal/Finance and included regulatory reporting with highly confidential information, across vendor relationships (interfacing and relationship building with mid-level, high level, and senior management. This security work included C-level executives and stakeholders) to drive data protection, device protection, and user protection.

Vendor IT Security

• TLS & SSO implementation
• Pentesting assessments & data security
• Security Scorecard vendor audits
• Vendor contract amendment writing & review
• IT Security incident analysis
• GDPR compliance auditing
• PCI, PII, & SOC compliance auditing

Risk Management Department Organization & Efficiency

• ServiceNow aviation intake development
• Tableau executive dashboard UI design
• Confluence CARS interface documentation (design,
  setup, and training)
• Jira GCR intake development (design, setup, and
  training)

Risk Management Department Security

• Disaster recovery planning
• Internal & external software auditing
• User access policy creation & implementation
• Qualys findings & incident reporting
• Creation of data retention policies

Certification Classes & Training

• SANS GSEC
• CSIM
• PMP
• AWS
• Tableau
• ITIL governance

Strom Holdings LLC, WA, Feb 2015 – Mar 2018

Business Strategy

• Improved website UI, social media, marketing, and
  customer outreach
• Executed long-term plans in business financial
  budgets, marketing, and product ROI
• Coordinated ongoing FDA compliance

Innovation & Design

• Developed nine flagship products from concept to
  release
• Designed company branding
• Directed the manufacturing process of textiles &
  medical products

Project & Team Management

• Managed design and engineering teams working in
  Azure, and Amazon AWS
• Maintained QA/Production environments for logistics
  software and company e-commerce store
• Implemented location logistics for workflow, network,
  and physical security
• Directed teams in customer service, standard operating
  policies, and benchmarks
• Developed HR tools for evaluations, onboarding
  materials, benefits, and conduct
• Reported on project budgets, status, and timelines

Northwest Vox LLC, WA, Feb 2015 – Jan 2017

Business Innovation

• Financial analysis of IT overhead, increasing ROI
• Marketing strategy that grew sales by 34% and expanded
  customer retention by 62%
• Redesigned product sales tools
• Competitor analysis and market repositioning
• Directed rebranding

Project & Team Management

• Implemented Confluence & Jira sprints for on-site
  technical team
• Engineered automated customer service architecture
  resulting in a 60% reduction in contacts
• Directed Freshdesk ticket support team
• Coordinated website redesign
• Supervised social media team